True to its name the lobby is set in golden color. The lobby is not cluttered with information but provides clearly labeled links so that players can navigate easily. Throughout the site the system followed is of dark text against light background, which makes for much better reading.
The casino offers over 80 games that can be played in the no download version or download version. Also the games can be played for free to enable players to get the feel of the games. The games when played appear in full screen with high resolution. The games are classified under the normal heads – card and table games, video slots, classic slots, progressive games, video pokers and keno and more. Unfortunately all the games are not listed and the first timer has to navigate the snapshots in sequence. This is a tedious process especially as the graphics are a little slow. Some of the games offered are American roulette, European roulette, blackjack, red dog, deuces wild video poker, jacks or better video poker, joker video poker, Caribbean poker, PaiGow poker, baccarat and war. There are over a hundred million video poker hands and the progressive jackpot ticker on the home page gets continuously updated.
Sun Palace Casino has recently changed to RealTime Gaming as the software provider.
RealTime Gaming was founded in 1998. The software has sharp 3D graphics, good sound quality and innovative animation special effects. RealTime Gaming provides one of the fastest game speeds in the industry. The game history allows a player to review every wager he has placed, with details such as date and time, amount wagered, winnings, and game results provided. The financial transaction history provides details of deposits and withdrawals.
Sun Palace Casino offers a special $20 bonus for players who update their profile as required in their Quick Verification Program. The other benefits include faster withdrawal of funds, better protection against identity theft and online fraud and higher credit card deposit limits. To avail of this benefit the player must meet the following requirements. He must be an active customer for at least three months, his account must be in good standing and he must have used a Credit Card to deposit funds at least once. The bonus is made available as soon as the documentation is complete.
System requirements for running the software are not provided. However it works well on Internet Explorer 6.0.
Sun Palace Casino has a tested and a secure financial transactions system. Deposits are accepted in any currency, but converted to US dollars at the current bank exchange rate. The following deposit methods are available to all international players, including American players. Payments through money order are credited within 15 minutes of providing the control number to the casino. The casino bears the cost of the money order on deposits greater than $100. Deposits through eWalletExpress are credited immediately. eWallets are online wallets, which is a secure method of transferring funds. Credit cards are processed by Park Lane Services Ltd. Once the player account is created payments can be transferred using credit cards by following the online procedure. Faxed copies of certain documents need to be submitted in order to use this method. The maximum daily limit for credit card deposits is US $1,000. In addition the casino offers prepaid gift cards as a deposit method. There are certain deposit methods that are not allowed for American customers. These include Firepay (for customers from UK only), NETeller, INSTADEBIT and Moneybookers.
Withdrawals take up to 2 weeks to process. This is because of the new legislations that have to be followed. Also an increasing amount of documentation is now required to pay out funds and hence players are advised to provide required details if they do not want their payments to be delayed. The maximum payout per week is limited to $5,000. Payouts exceeding $5,000 per week will be spread out over subsequent weeks. All payouts are made in US Dollars by the casino. Sun Palace Casino provides the following methods for cashing out. Money Orders are applicable for US players only. FirePay Card is applicable for UK players only. INSTADEBIT is applicable for Canadian players only. Moneybookers is applicable worldwide, except USA. NETeller is applicable worldwide. Withdrawals that are requested without having wagered at least 5 times the amount deposited will be charged processing fees. Withdrawals will be affected only after all deposits have been cleared. The casino is continually improving the financial services, therefore the customers are requested to keep checking the banking page periodically.
Sun Palace Casino accepts players from the United States. Players from certain countries have restrictions regarding the deposit and payment methods and regarding the bonuses offered. These are described in the appropriate sections.
All transactions use SSL security layer so as to safeguard customer information and funds transfer. The security is certified by Thawte. The gaming software, including the Random Number Generator are evaluated and certified by Technical Systems Testing (TST), which is an independent accredited testing facility. TST uses mathematical and statistical analysis to verify that the Random Number Generator distributes numbers with required non-predictably and lack of bias. TST also checks and reviews the average payout percentage on a monthly basis. At Sun Palace Casino the average payout percent is 97.5%.
Sun Palace Casino’s responsible gaming initiatives prevent underage players from playing. The casino has also implemented the required fraud detection controls.