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Introduction
One of the worst things that can happen to a person during their online casino experience is to not receive the payout that they requested. This is because casino players tend to have a dim view of the online casino business already and that is a view that is accentuated when something like this happens. While it is quite understandable to feel angry and betrayed if you do not receive your payout, if possible you should try to avoid giving into those emotions because they can only make the situation worse. If the casino is indeed a rogue casino, then lashing out at them is going to do nothing to make them process your payout and if the casino is a reputable one and a simple mistake has been made, then lashing out at them will do nothing good and might make the situation worse.
If you have not received your payout, try and follow these steps in order to get it back.
Step 1
The first thing you should do before anything else is to contact the customer support service that is located at your specific casino. This is because the first thing that you should suspect if you have not received your payout is that the casino in question simply had a hiccup in processing that payout and you should expect that reminding them about it will cause them to get on the case immediately. Well over 90% of payouts that are not received are not received because of some oversight and not because of ill motives on the part of the online casino, so make sure that you contact them first in order to get the situation straightened out.
Step 2
If customer support does not resolve the problem for you, either through inability to do so or in rarer cases flat out refusal to help you, then your next step is to go over the heads of customer support and contact the manager of the casino. This is either the person that is listed as the webmaster of the online casino or it is an e-mail to a supervisor that you can get from customer support (they are required to give it to you in the end, even if they might be reluctant to do so originally). Contact that person and forward the case up to their level so that you can ensure that your payout is received. This should be your second step, before doing anything else.
Step 3
In the rare cases that neither the customer support team nor the manager is able to help you, then take your case to the software dispute service. This service will be any third party service listed on their website as giving them certification because of course the third party services have to stand behind the endorsements that they give. If you do this, you will have a much better chance of getting your money back or at least getting the full story about what has happened to it.
Step 4
If none of these steps work, then as a last resort you should consider talking to a lawyer and getting some advice about what your legal options are. However, doing this right at the start has the potential to ruin your relationship with the casino and court cases are very long things and will prolong the amount of time it takes you to get your money back. It is highly preferable to solve these things before they go to court.
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